Habits and Hearsay: Truths of Consumer Changes
Before 2020, consumers of all ages were already shifting their bank activity to online channels like websites and mobile applications. Public and institutional responses to the emergence of COVID-19 accelerated those trends. Many banking consumers who had been reluctant to adopt digital service channels did so during the pandemic out of necessity. Although the shift […]
Navigate the Challenges of a Network Transformation Rollout
Businesses should update their retail branches regularly to maintain their appeal to their consumers. Some updates to branches include furniture, branding, or technological upgrades. Others update their branches if they need more resources, care, or attention based on the area. In order to properly rollout a new branch network, clients should consider three key factors: […]
Growing, Consolidating, or Merging? Time for a Network Transformation
In the event that more than one branch needs to be updated, changed, or redesigned, it is considered a branch network transformation. Ideally, a financial institution would plan to have all of its branches updated within a short time period to maintain a consistent brand and public appearance. Consumers most frequently interact with your branches, […]
What Lies at the Core of Environmental Graphics?
Incorrect — Environmental graphics are graphics pertaining to the natural world, sustainability, or the environment. If you thought the definition above was correct, you’re not the only one. For many people, hearing the word “environmental” automatically makes them think of green recycling signs, sustainability initiatives, or messages relating to the earth itself. None of these […]
The Power of the Prototype: Embracing Change
Written by Amanda Jasper, Director of Corporate Communications at NewGround So, you’ve strategized and designed your prototype that will drive change across your branch system – but how can you drive change across your staff behavior and interaction? In this final installment of our prototype series, we interviewed NewGround’s Tom Auer, Senior Vice President of […]
Total Transformation: How To Engage Differently
Transformation can manifest itself in many forms. So the big question is, do you need to transform your culture to engage differently? Transformation should also be the output or call to action, with your organization being fully-aligned and feeling the effects of growth. In the final installment in our series, we will look how you […]
